Now you have narrowed your choice down to one or two carpets/flooring after you have visited our fantastic showroom or you already know exactly what you want, we can then move on to estimating for your requirements.
When you have decided which room you want a new floor covering in and you know what you want putting down you can either phone us on 01274 720255, call in to see us or email us here to arrange for us to call to do a site measure, we prefer to do a measure ourselves rather than rely on your own sizes, therefore if the carpet is the wrong size its our fault not yours!
Once we have measured up for your requirements, answered any questions you may have and we know what to expect when it comes to the fitting date, we will then send you your quotation in writing which will detail everything we will do and the prices so there shouldn’t be any nasty surprises. Once you have received your quotation, if you wish to proceed with us we will ask for a 25% deposit when ordering (which is safeguarded by most manufactures under the ‘Carpet Foundation’ Deposit Protection Scheme).
We will then place your order and providing the flooring is in stock, it will be delivered to us within 3-14 working days. If it is not in stock we will find out a rough date of when it will be and we will contact you and let you know.
Once your carpet is with us, we will get in touch with you and arrange a mutually convenient time for us to come and fit it. Once everything has been fitted we then request payment on completion and hopefully you will be 100% satisfied
If after us leaving you find something which you are not completely happy with then just get in touch either by phone (01274 720255), calling in to see us or by emailing us here, and we will attend to any concerns you have and if necessary we will call back at our earliest chance and correct anything that you are not happy with.
If you later make changes to your room or have some work done that results in your carpet needing uplifting or cutting away (new wardrobe, decorating etc) we will happily call back and for a small charge we can refit your flooring to suit your new room.
Remember throughout this whole process you are covered as we are members of the Carpet Foundation which is backed by the TSI (Trading Standards Insitute).